If you are using MailerLogic SMTP together with platforms such as:

• GoHighLevel (GHL)
• FluentCRM
• ActiveCampaign
• HubSpot
• Mailchimp
• Klaviyo
• Other CRM/marketing automation systems

we strongly recommend using only one platform for click tracking.

Most third-party platforms already rewrite and track links before the email reaches MailerLogic SMTP. Enabling click tracking on both platforms can cause:

• Double-tracked links
• Incorrect redirect URLs
• Tracking inconsistencies
• Inflated or missing click statistics
• Deliverability issues due to excessive redirects
  
  

Recommended Setup

✅ Best Practice

When using external platforms like GHL or FluentCRM:

Use:

• External platform tracking (GHL/FluentCRM/etc.)
• MailerLogic SMTP delivery

Disable:

• MailerLogic Click Tracking

This provides the cleanest and most accurate setup.

Why This Happens

Platforms like GHL rewrite links before sending the email through MailerLogic SMTP.

Example:

Original link:
https://yourwebsite.com/page

GHL rewrites to:
https://link.msgsndr.com/email-tracking/...

If MailerLogic also rewrites the same link, the result becomes:

MailerLogic tracking
→ GHL tracking
→ Final destination

This creates:

• Multiple redirect hops
• Incorrect click attribution
• Reporting mismatches between systems
  
  

Delivery Stats vs Open/Click Stats

MailerLogic SMTP Delivery Stats

MailerLogic delivery statistics are processed in real-time and accurately reflect:

• Emails accepted
• Emails delivered
• Bounces
• SMTP processing

Open Tracking Limitations

Open tracking is not always 100% accurate on any platform.

Modern email clients such as:

• Gmail
• Apple Mail
• Outlook
• Privacy filters
• Corporate gateways

may:

• Block tracking pixels
• Cache images
• Preload images
• Disable remote images

This can cause differences in reported open rates between platforms.

How to Disable Click Tracking in MailerLogic

Step 1

Go to 'Domains' and then 'Sending Domains.' Click the domain actions menu (⋮) and select "Tracking Settings" for your sending domain.

Step 2

Disable click tracking and save your settings.

Recommended Tracking Configuration

Frequently Asked Questions

Why do I see different stats between GHL and MailerLogic?

This happens because both systems process engagement differently and may use different tracking mechanisms.

Mail delivery stats from MailerLogic are accurate from the SMTP/infrastructure side.

Can I use MailerLogic click tracking instead?

Yes.

If you want MailerLogic to track clicks:

1. Disable click tracking in GHL/FluentCRM/etc.
2. Send plain destination URLs through MailerLogic
3. Enable MailerLogic click tracking

Does MailerLogic support custom tracking domains?

Yes. You can configure branded tracking domains such as track.yourdomain.com for improved branding and deliverability.

Need Help?

If you are unsure which tracking setup is best for your workflow, contact MailerLogic support and we’ll help you configure the optimal setup for your environment.