MailerLogic Knowledge Base: Help Center Guide
The MailerLogic Knowledge Base provides easy-to-follow guides to help you use MailerLogic's features, manage your account, and troubleshoot common tasks. This guide explains how to find the right article, understand the available topics, and get the most value from the Help Center.
Step 1: Open the MailerLogic Help Center
Visit the MailerLogic Support Portal to access customer-facing help articles.
The Knowledge Base is designed for marketers, administrators, and other MailerLogic users. Articles focus on what you can see and do in the MailerLogic app without requiring technical or development knowledge.
Step 2: Choose a Relevant Category
Use the available categories to find articles related to the task you're working on.
Recommended categories include:
Getting Started, Contacts & CRM, Campaigns, Email Builder, Forms, Automations, Deliverability, SMTP & API, Integrations, and Account & Billing.
Choosing a category helps you narrow down the available guides instead of searching through unrelated articles.
Step 3: Search for an Article
Use the Help Center search when you know what you need help with.
Search using simple terms that describe your task, such as email warmup, API key, forms, billing, MFA, or webhooks.
If you're troubleshooting an issue, search for the feature name and the problem you're experiencing. For example, search for campaign paused, SMTP credentials, or contacts export.
Step 4: Follow the Step-by-Step Instructions
Each Knowledge Base article explains a specific MailerLogic feature or workflow.
Start with the short introduction to understand what the article covers, then follow the numbered steps in order. Where relevant, articles also explain settings, common use cases, troubleshooting, and frequently asked questions.
The guides are written for end users, so you should not need to understand technical documentation to complete the instructions.
Step 5: Check Related Articles
At the end of each article, check the Related section for additional guides.
Related articles can help you complete the next part of a workflow. For example, after creating a form, you may want to connect it to an automation. After configuring SMTP, you may need to review sending limits or domain authentication.
Step 6: Check Your Account Settings
Some MailerLogic features and limits depend on your account, plan, or configuration.
If an article tells you to check a limit, threshold, available feature, or account setting, use the value displayed in your MailerLogic account as the source of truth.
Plan limits and feature configurations can change, so avoid relying on example values unless the article specifically identifies them as examples.
Step 7: Contact Support When Needed
If you cannot resolve an issue using the Knowledge Base, contact MailerLogic Support.
When contacting support, include the feature you're using, what you expected to happen, what happened instead, and any relevant campaign, contact, or account details. This helps the support team investigate the issue more quickly.
For data-removal, account-closure, or other requests that require an action from MailerLogic, follow the instructions provided in the relevant Knowledge Base article.
Frequently Asked Questions
Are the Knowledge Base articles technical documentation?
No. These articles are written for MailerLogic customers and focus on using the product. Technical implementation details are handled separately in developer documentation.
Where can I find help for a specific feature?
Use the Help Center search and enter the name of the feature or task you're trying to complete. You can also browse the relevant category.
Why can't I find an article for a feature?
Some features may not yet have a dedicated Knowledge Base article. If you're unable to find what you need, contact MailerLogic Support for assistance.
Are the limits shown in Knowledge Base articles fixed?
Not necessarily. Some limits and feature configurations can vary by plan or account. Always check the Usage or relevant settings page in your MailerLogic account for the current value.
How often are Knowledge Base articles updated?
Articles are updated as MailerLogic features and workflows change. If you notice instructions that don't match what you see in the application, contact support so the documentation can be reviewed.
